Reporting Professionals
Key Decision Makers
Reporting
Toolbox is in the midst of expanding our focus beyond call center reporting
and into general Reporting, Analytics, and CRM for the Small to Medium Size
Business (SMB). Why the shift in focus? The mass exodus from large
infrastructure investments to web based Reporting, BI, Analytics, and CRM
solutions has revolutionized the way business is being done. In the process,
it has brought tools once solely available to large corporations into the
reach of businesses of all sizes. In short, it has never been a better time
for the SMB in terms of the tools that have become accessible both
financially and technically. While much existing contact center will be
maintained on the site, and even expanded, our focus is now on providing our
readers with information, evaluations, and tutorials on solutions that are
web-based, affordable, and scalable.
What Makes a Solution 'Accessible'?
Price We will focus on solutions that provide a pricing structure that invites participation of the SMB.
Web Based While some solutions we will review may have (or interact with) components that are not entirely web based, hosted solutions are certainly a key criteria for keeping cost of ownership minimal and within the range of the SMB.
Scalable Solutions that are initially affordable, but leave little or no room for growth, are not real solutions. We will focus on those solutions which present a feasible point-of-entry for the SMB in terms of pricing, but are designed to be scaled for growth.
Please note that all of our articles, tutorials, and case studies are free
and available to all readers and no registration is required.
Posting and Paper Submissions:
For
submission guidelines, please see the policies link above.
Regards,
David Ghedini,
All Reporting Toolbox features (articles, tutorials, and case studies) may not be reproduced or re-distributed for commercial purposes (including posting on other sites, regardless of whether or not the site assesses membership fees) without the express consent of the author and/or Reporting Toolbox .
